The number of POS software installations in use at retail and hospitality operators around the world surpassed nine million in June this year, according to a new study from research and consultancy firm RBR Data Services.
According to the Global POS Software 2023 According to the research, there were more than 390,000 new POS installations in the year to June 2023, as leading retailers and hospitality companies embrace next-generation POS systems.
Discounter Aldi Nord and the American supermarket chain Hy-Vee were among the largest users of point-of-sale software solutions last year.
‘Fast changing landscape’
“In recent years, we’ve seen global giants like Walmart, Taco Bell and Uniqlo roll out new POS solutions, proving that even the largest chains realize the need to adapt to a rapidly changing landscape while keeping the customer experience top of mind. ” said Jeni Bloomfield, project leader of RBR Data Services’ Global POS Software 2023 study.
Outside of grocery stores, a number of fashion retailers have upgraded their POS software infrastructure or embraced next-generation technology, including American Eagle Outfitters and New Look as they turn to mobile devices to relieve pressure on fixed terminals.
Elsewhere, footwear retailer Aldo and department store chain Myer have sought to boost their omnichannel approach through the use of POS software technology.
In the hospitality industry, the American chain Culver’s has now rolled out a solution to support physical contact points and integration with third-party apps. Taco John’s has introduced a new system that allows quick menu and price changes through drive-thru and supported cash registers, while IHOP has moved to cloud-based software to enable flexibility across its network of 1,600 restaurants.
RBR Data Services has forecast nearly two million new POS software installations over the next five years, with store network expansion expected to remain strong in emerging markets such as Latin America.
Elsewhere, supplier changes will drive growth at major retailers in North America and Europe, it added.