A versatile HR software solution for restaurants helps business owners eliminate administrative work, improve efficiency and support employees. Here are some key features to look for in a great restaurant HR software.
Reporting and analytics to meet employee needs
HR drives business results. And in an industry with high employee turnover, it is essential to have a clear understanding of HR trends. Strong reporting and analytics can help restaurant owners make more informed staffing decisions. They can help identify employee wants, needs and challenges so they can be addressed in a timely manner. The service industry can be stressful, so quickly identifying key workforce issues through surveys and data can help improve the employee experience.
Mobile access for nondesk employees
Ease of access should be an important consideration when selecting HR software.
Restaurant workers are less likely to sit at a desk, so access to HR functions like benefits and payroll on the go is especially important. The ability to view and edit without a desktop can improve the HR experience for both employers and employees.
Customization options to improve efficiency and employee experience
Not all HR software is suitable for every company or industry. Adjustments to features like onboarding, reporting, and even the platform’s dashboard can significantly improve the experience for both employers and employees. Customization can help minimize human error, increase employee satisfaction and reduce employee turnover – all common problems in the rapidly changing restaurant industry.
Template libraries for quick onboarding, training and more
Some HR software solutions offer template libraries for various documents such as reports, surveys, and offer letters. Templates allow business owners with less HR experience to easily create and use the documents they need most. Many restaurant onboarding documents and training information will be similar for all staff. In such a fast-paced work environment, it’s helpful to have simple templates available for quick use.
Third-party integrations make managing employee data easy
Third-party integrations help you manage multiple business operations seamlessly. Integrations can help identify trends and key data points without having to run multiple reports on different platforms. For example, if an HR solution doesn’t include time tracking, an integration with a third party can help you better capture and assess time as it relates to benefits, PTO, and performance goals. This is especially important for restaurant owners and HR leaders, given the mix of full-time and part-time employees.
Customer service when you need it
Given the importance of HR functions, it is essential to have access to customer support when you need it and in the format that works best for you. Most HR software providers offer email and live chat, but it can be helpful to have phone services available as well, especially in a restaurant setting. Because it can be difficult to attract and retain top talent in the service industry, it’s critical that restaurant owners have access to the kind of HR support they need when they need it, whether that’s 24/7 or only during office hours.
Before committing to a provider, make sure it can meet your customer service needs when and how you want it.
Dedicated account manager who understands the industry
Customer service is important, but with a dedicated account manager you always have one person who knows your business and is ready to tackle your most pressing HR issues. Continuity of service and support is one of the biggest benefits of having one dedicated account manager. Given the challenges restaurant owners face, it can be helpful to have a dedicated account manager who understands both the industry and your restaurant’s specific challenges.
Different HR software offer different features. When trying to select the one that best suits your restaurant, consider your current needs and business goals. But don’t forget to take into account what you might also want as your restaurant grows.