USU has been recognized among the best providers of Enterprise Service Management (ESM) by the American analyst firm Forrester Research. In the recent report “The Forrester Wave™: Enterprise Service Management, Q4 2023”, USU was rated as “Strong Performer. USU ranks among the best suppliers in the market. USU received the highest possible score in the evaluation in the “Innovation” criterion. The free report is available at.
The provider profile forthe Forrester Wave™ report states, among other things: “The ESM workflows are tailored to a number of departments, from HR and facility management to marketing and finance. The product supports user collaboration by launching a Teams chat channel directly from an incident and integrates all chat data in The ESM registration With AI, the software can identify trends and potential major events, optimize risk management related to changes and even predict potential challenges using historical data… Knowledge sharing becomes intuitive through service bot with guided dialogues with translations, making user support more efficient for multilingual organizations.” “Reference customers enjoy the flexibility and stability of the platform…” according to the Forrester report.
Forrester thoroughly researched the most significant 12 enterprise service management providers based on 24 criteria. The independent evaluation by the analyst firm is based in part on customer feedback. It helps businesses narrow down the providers that best meet their requirements.
“I am once again delighted by the recognition from Forrester, an international company, in an important and growing market segment. I am particularly proud of the analyst firms’ ranking of USU in the innovation criterion. We believe that, especially in the area of supporting collaborative workflows and integrate AI technologies, our ESM solution offers real added value for knowledge work in companies,” says Bernhard Oberschmidt, CEO of USU Software AG.
USU Software AG published this content on 20 November 2023 and is solely responsible for the information therein. Distributed byunedited and unchanged, on 20 Nov 2023 08:14:13 UTC.